Help centre
Answers on delivery, returns, orders and our products. Ask it in your own words.
Delivery
Where do you deliver, and how long does it take?
Across the United Kingdom in 3 to 4 business days with DHL Express.
What does delivery cost?
$11.99, and free on orders over $200.
When does my order leave the warehouse?
Orders are prepared within 1 to 2 business days, Monday to Friday. During sale periods and public holidays that can stretch to 5 business days.
How do I track my order?
You get an email with your tracking number and a direct link the moment your order is dispatched. The first scan usually appears on that link within 24 to 48 hours.
Will I pay customs or import duty?
Some destinations charge customs or import duty on delivery. That is set by the customs authority in your country, not by us, and it is payable by the recipient. If it matters to your order, ask us before you buy.
Returns and exchanges
What is the returns window?
15 days from the day you receive your order. Items need to be unused, in their original condition, and in their original packaging.
How do I start a return or exchange?
Fill in the form on the Returns and Exchange page and our team will come back to you with the steps.
Who pays for return shipping?
Return shipping is paid by the buyer, and the original shipping charge is not refunded.
When will my refund arrive?
Once the item is back with us and checked, the refund goes to the payment method you used. Banks take 5 to 10 business days to show it.
Can supplements be returned?
Supplements can only be returned sealed and unopened, for safety and hygiene reasons.
Orders and payment
Which payment methods do you take?
Visa, Mastercard and Apple Pay. Instalment options appear at checkout wherever they are available in your market.
Can I change or cancel my order?
Orders move quickly, so changes and cancellations need to reach us within 2 hours of checkout. Message us straight away with your order number. Once an order has been dispatched it cannot be cancelled.
I entered the wrong address.
Send us your order number and the correct address as soon as you can. If the parcel has not left the warehouse we can update it.
Where is my order confirmation?
It arrives by email within a few minutes. If it is not there, check your spam folder, then get in touch and we will resend it.
Products and ingredients
Are your supplements suitable for vegans?
Premium Vegan Protein is fully plant based. For everything else, the full ingredient list and an allergy information section sit on each product page.
Are there allergens I should know about?
Every product page carries its own allergy information section. If you have a known allergy to dairy, soy, gluten or nuts, read it before you buy.
Is the collagen halal?
Yes. Our collagen is bovine sourced and halal certified.
Can I take supplements while pregnant or breastfeeding?
Speak to your doctor before starting any supplement while pregnant, breastfeeding, or alongside prescribed medication. That one is a medical decision, and it is yours to make with them.
How do I choose the right supplement?
The range is grouped by goal: muscle building, weight management, energy and recovery, and beauty and wellness. Start from your goal and it leads you to the product.
Sizing and fit
How do I find my size?
Every product page has a Find your size tool. Put in your measurements and it gives you the size in one line.
I am between two sizes.
For leggings, go by your hips. For bras and tops, go by your chest. The smaller size gives a firmer hold, the larger a little more ease.
Are the leggings squat proof?
Yes. They stay completely opaque through deep squats and heavy lifts, in every colour.
Where is the size chart?
On each product page, inside the Find your size tool, in both centimetres and inches.
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