Orders

How will I know if my online order was successful ?

Once you place an order on our website, you'll receive an email confirmation containing all delivery and billing details, as well as the items ordered. Please review this email to ensure all information is accurate to avoid any delays.

What steps should I take if my order never arrived ?

If your package appears to be lost, contact us immediately. We'll investigate the matter and provide a solution within 1-3 business days.

What should I do if an item is missing, damaged, or incorrect in my shipment ?

First, check your order confirmation email to verify the contents of your order. If an item is missing, damaged, or incorrect (such as the wrong product, flavor, size, or color), contact us threw Contact Us with any necessary information.

How can I modify or cancel my order after placing it ?

To make changes or cancel your order, contact us right away with your name, order number, and the modifications you need. Please note that changes cannot be made once the order begins processing.

Why haven't I received a confirmation email after placing my order ?

We're sorry you haven't received your confirmation email. It may have gone to your spam folder, so please check there. Also, ensure your email address is entered correctly in your account. Confirmation emails are typically sent within a few minutes, but during busy times, it might take a bit longer.

Delivery

What delivery options do you offer ?

We provide a home delivery service. Delivery times and costs vary based on your location and the type of delivery selected. For detailed information, please visit our Shipping.

Do you offer international shipping ?

Yes, we ship worldwide! Select your country at checkout. Please note that taxes and duties are not included in the shipping price.

Can I track my order online ?

Certainly! Once your order is packed, you will receive a unique tracking link via email. This link allows you to monitor the status of your order at any time and provides estimated delivery times.

When will my order be shipped and what is the expected delivery time ?

Orders are usually processed within 1 business day, with shipping occurring on business days only. Your confirmation email will provide the estimated lead time for delivery. Our courier will contact you if more information is required to complete the delivery process

How can I update my delivery address ?

To update your delivery address, please reach out to us through our Contact Us. We'll assist you promptly with any changes needed.

Why has my order shipped in multiple packages ?

Certain countries have set value limits for international shipments. If your order exceeds your country's limit, it might be sent as multiple shipments, each with its own tracking number. For details on the value limits in your country, please get in touch with your local customs office

Payment

When is payment taken from my account after placing an order ?

Payment is charged once your order is confirmed, regardless of the payment method you choose.

Can I update my payment information after placing an order ?

Unfortunately, once an order is placed, you cannot change the payment information. For security reasons, we do not store any payment information on our systems.

What payment methods do you accept ?

We accept all major credit cards, including Visa, Mastercard, and American Express. You can also use Apple Pay for your convenience.

Subscription

How can I remove my details from your mailing list ?

If you'd like to unsubscribe, simply click the unsubscribe link at the bottom of any promotional email. This will take you to the unsubscription page on our website. Once there, enter the reason for unsubscribing and click 'Unsubscribe'.

Return

How do I return an item if it's not suitable, and what is your return policy ?

We prioritize top-quality service. If you're unsatisfied with your purchase, you can return or exchange unused and unopened items within 14 days of receiving your order. Items must be in their original packaging with a copy of the invoice. Shipping costs will be deducted from the refund amount. For more details, visit our Return & Exchange page.

What Items are not eligible for return ?

Please note that opened / unsealed products cannot be returned.

How to start a return ?

Please contact us threw Contact Us