Track your order
Your tracking link is emailed to you the moment your parcel leaves our warehouse in Dubai.
1
Order confirmed
A confirmation email lands within minutes of checkout.
2
Packed
We pack and hand over your order within 1 to 2 business days.
3
Shipped
The dispatch email carries your tracking number and link.
Your tracking link lives in your account
Open your orders to see the status and tracking link for each one. If you checked out as a guest, the link is in your dispatch email.
Go to my ordersQuestions about tracking
When do I get my tracking link?
As soon as your order ships, which is 1 to 2 business days after you order. If you cannot find it, check your spam folder.
My link shows no updates yet
A link can take up to 72 hours to go live after the carrier scans the parcel. Your order is already on its way in the meantime.
How long does delivery take?
It depends on where you are. The full table is on the delivery information page. Estimates are in business days and exclude public holidays.
The estimate has passed and nothing has arrived
Send us your order number and we will chase the carrier for you. Contact us.
Still stuck? Contact us and we will reply within 48 hours.
